Shipping Policy

This Shipping Policy outlines how orders are processed and delivered by Anglo-Peptides. By placing an order with us, you agree to the terms below.

1. Dispatch Times

Orders are typically dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next working day.

Any orders placed after 1pm will be processed the following working day (Excludes Saturdays which will be 9am any orders after that will be processed on Monday)

2. Shipping Methods

We offer both UK and international delivery options:

• Uk Tracked Delivery - Royal mail tracked 24
• International Tracked Delivery – 5–10 business days, depending on location

We ship using Royal Mail. 24 hours is a estimated and not guaranteed. Royal Mail’s service terms state that delivery dates are delivery aims, which means parcels may occasionally take longer to arrive — especially during busy periods or due to unforeseen delays.

3.Proof of Delivery

Royal Mail provides GPS tracking and proof of delivery when a parcel is scanned as delivered. If Royal Mail confirms that a package has been delivered to the correct address provided at checkout — for example, by GPS coordinates or delivery confirmation — we are unable to provide a refund or replacement.

If you believe a delivery has been mis-scanned or incorrectly confirmed, please contact us so we can raise the issue with Royal Mail. We will support the investigation process and update you with the outcome.

4. Tracking

Tracked services include a tracking number, which will be emailed to you once your order has been dispatched.

5. Shipping Restrictions

It is the customer’s responsibility to ensure that peptides can legally be imported into their country. Anglo-Peptides is not liable for packages seized by customs or delays caused by import regulations.

6. Shipping Address

Orders are shipped to the address provided at checkout. Please ensure your details are correct before placing an order. If an incorrect or incomplete address is entered and your parcel is delivered elsewhere, we cannot issue refunds or replacements. If you realise you have made a mistake, please email us immediately before dispatch.

7. Damaged or Missing Orders

If your order arrives damaged, please notify us within 48 hours of delivery with clear photos of the damage (including the packaging) We are unable to offer a refund or replacement for damaged items reported after this period. We will then raise a claim with Royal Mail. Once Royal Mail has processed the claim and confirmed it, we will either resend your order or issue a refund.

Claims for Lost or Misdelivered Parcels
As the sender, we are responsible for submitting any claims to Royal Mail for lost or misdelivered parcels. If your order does not arrive or appears to have been delivered incorrectly, please contact us so we can open a claim on your behalf.

Please note that Royal Mail requires time to investigate and reach a decision on each claim. We are unable to issue refunds or replacements until Royal Mail confirms the outcome of their investigation. If Royal Mail accepts the claim, we will either resend your order or issue a refund as appropriate. If the claim is denied (for example, if GPS and proof of delivery confirm it was delivered to the correct address), we will not be able to offer a refund or replacement.

8. Contact

If you have any questions about shipping, please contact:

Email: Anglopeptidesltd@gmail.com
Address: Anglo-Peptides,Suite RA01, 195–197 Wood Street,
London, E17 3NU